At long bl**dy last – CP800 Lion drivers are now available! There is an update to this article below…
Regular readers to my blog will know that I am a Canon fan – well, when it comes to cameras anyway. Canon cameras are fantastic, and I wouldn’t want to use anything else.
It seems however, that there are a bunch of absolute buffoons looking after things in Canon’s printer division.
You see, I have a Canon Selphy CP800 printer which, apparently, works fine on Windows and on earlier versions of the Apple Mac operating system. When Apple released their new operating system, Lion, in July 2011, most of the peripheral manufacturers either had their new drivers immediately ready for their devices, or they were available very shortly thereafter.
Not Canon. Incredibly, there is still no sign of a driver being released – after more than six months!! There must be a number of consumers who have an Apple computer with the Lion operating system, who have bought this printer expecting to use it.
I bought my CP800 printer a few weeks before the OS upgrade to Lion, and found that I now have a black Canon brick being used as a rather expensive paperweight.
Now, I didn’t use this printer that often, but it was useful for the occasional 6″x4″ printing job for when I didn’t have a larger order to send off to the printing lab. (Tech stuff: It is a dye-sublimation printer and makes good quality, long lasting prints – better quality than an inkjet printer, although more expensive to produce.)
If I had known that this was going to happen, I would never have bought the thing in the first place.
Come on Canon – you are treating some of your consumers disgracefully, and at least one of them is feeling ripped off !
UPDATE: 17th Feb 2012. I was delighted to find that my Mac told me that there were printer updates from Canon. “At last“, I thought, “I can now make use of my black brick“. I plugged it into the USB port; the MacBook recognised the printer – but there’s STILL NO DRIVER for the CP800. There are geeks on the internet who have managed to get this installed by doing strange things to their Macs – so it can be done. I am not that much of a geek. I just want to use a printer I have bought, that Canon is still actively marketing, on an operating system that has a growing share of the market. Canon, – you are bloody useless!
UPDATE: 22nd March 2012. Hooray! A date to put in your diaries, folks! I’ve just downloaded the CP800 drivers on the Canon website, and my useless black brick is now working on my MacBook Pro under OSX Lion! Only 9 months late. Some might say ‘better late than never’ but how about ‘better never late’? Hopefully, the lesson has been learned.
Now, the question is, do I remove this blog entry, or leave it like a millstone around Canon’s neck? What do you think?
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