Category Archives: Computers

I no longer have a useless black Canon Selphy CP800 brick next to my Mac

At long bl**dy last – CP800 Lion drivers are now available!  There is an update to this article below…

Regular readers to my blog will know that I am a Canon fan – well, when it comes to cameras anyway.  Canon cameras are fantastic, and I wouldn’t want to use anything else.

It seems however, that there are a bunch of absolute buffoons looking after things in Canon’s printer division.

My expensive paperweight.

My Expensive Paperweight

You see, I have a Canon Selphy CP800 printer which, apparently, works fine on Windows and on earlier versions of the Apple Mac operating system.  When Apple released their new operating system, Lion, in July 2011, most of the peripheral manufacturers either had their new drivers immediately ready for their devices, or they were available very shortly thereafter.

Not Canon.  Incredibly, there is still no sign of a driver being released – after more than six months!!  There must be a number of consumers who have an Apple computer with the Lion operating system, who have bought this printer expecting to use it.

I bought my CP800 printer a few weeks before the OS upgrade to Lion, and found that I now have a black Canon brick being used as a rather expensive paperweight.

Now, I didn’t use this printer that often, but it was useful for the occasional 6″x4″ printing job for when I didn’t have a larger order to send off to the printing lab.  (Tech stuff: It is a dye-sublimation printer and makes good quality, long lasting prints – better quality than an inkjet printer, although more expensive to produce.)

If I had known that this was going to happen, I would never have bought the thing in the first place.

Come on Canon – you are treating some of your consumers disgracefully, and at least one of them is feeling ripped off !

Rant over.

UPDATE: 17th Feb 2012.  I was delighted to find that my Mac told me that there were printer updates from Canon. “At last“, I thought, “I can now make use of my black brick“. I plugged it into the USB port; the MacBook recognised the printer – but there’s STILL NO DRIVER for the CP800.  There are geeks on the internet who have managed to get this installed by doing strange things to their Macs – so it can be done. I am not that much of a geek. I just want to use a printer I have bought, that Canon is still actively marketing, on an operating system that has a growing share of the market.  Canon, – you are bloody useless!

UPDATE: 22nd March 2012.  Hooray! A date to put in your diaries, folks! I’ve just downloaded the CP800 drivers on the Canon website, and my useless black brick is now working on my MacBook Pro under OSX Lion!  Only 9 months late. Some might say ‘better late than never’ but how about ‘better never late’?  Hopefully, the lesson has been learned.

Now, the question is, do I remove this blog entry, or leave it like a millstone around Canon’s neck?  What do you think?

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Also posted in Photography

The Lion and The Dymo Labelwriter

For quite some while now, I have been using a little Dymo Labelwriter printer to do just that: to print labels to protect the eyes of the staff of the Royal Mail and those of my customers from my almost illegible scrawl on envelopes and parcels. I happen to think that a printed label looks so much classier, and also the package stands a better chance of finding its way to it’s destination.

Just recently I upgraded my Apple MacBook Pro to the latest version of Apple’s OSX called Lion, – the equivalent for Windows users of upgrading to Windows 7.

From bitter experience, I am no longer surprised when hardware – which has been happily running for ages – no longer wants to work after an upgrade, because the software drivers aren’t available – and nor will they be.  As operating systems improve (both Win and OSX), some of the older, less-secure elements of the OS are beefed-up, and the older stuff no longer works.

For example, Linda has complained that her Canon scanner no longer works on her Windows 7 laptop – because Canon probably consider it to be obsolete now, and rather than spending money on writing new driver software, Canon would sooner have consumers spend money on new kit. (I have bought a new scanner – but I can tell you it wasn’t a Canon!)

So, back to the Dymo LabelWriter 320.  Guess what?  Yes, you’re right. It no longer functioned after the Lion upgrade.

Before consigning it to the techno wheely bin alongside the Canon scanner, I thought I would go through the motions of  registering my displeasure of the situation to Dymo on their website.  By tapping away in the little chat window, I briefly explained the scenario to the ever-so polite Eduardo on the helpdesk, – who replied by asking me for the serial number of the printer. He then replied:

 “Unfortunately your printer model is not compatible with Mac OS 10.7 Lion. What I would like to do for you is to exchange your printer for a new model LabelWriter 450 that uses the same labels but it’s compatible with your current MAC OS.

Am I dreaming? Wow – it appears not!

He then emailed me with instructions on how to return the printer to Dymo – who must know about my handwriting – as the email included a printed postage-paid label for the parcel! The printer is now on it’s way back to be replaced.

Great customer service, or what? Well done Dymo, take a bow!

In the meantime, – to those customers who have ordered prints in the last few days: I’m sorry about the scrawl on the envelope!

UPDATE: Thu 24 August.  A brand-new Dymo Labelwriter 450 arrived today – all nicely installed and working after downloading the latest software from the Dymo website!  I am so impressed.

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